Official Company Statement

To whom it may concern,

On behalf of Wonder Ventures Limited (“Wonder”), we extend our deepest sympathies to all families, patients, newborns and consumers affected by the recent events involving AMG Medical Group (“AMG”). We understand that this is a challenging time for all, with many families left feeling uncertain and lost as to how the outstanding vaccination services may be completed.

Since the AMG incident broke the news, we have identified that some of the e-payment transactions related to AMG were processed through Wonder. As a leading fintech company in Hong Kong backed by Hong Kong Telecom (“HKT”), we believe that all e-payment transactions should be smooth, safe and protected for all consumers. We deeply resonate with the pain, stress and frustration that many affected families and customers are going through right now, especially navigating with an uncertain and lengthy transaction refund, dispute and claim process.

Under standard payment industry practices, refund requests must follow standard established procedures, which can take over 6 months of extended processing due to the necessary multi-party coordination. However, given the exceptional nature of this incident and the urgent needs of vaccinations for the needed families, Wonder, as a leading Hong Kong fintech company, has chosen to go beyond the standard protocols and establish partnership with trusted medical partners，and proactively support eligible customers with their much needed vaccinations. Today, we announce the following measures:

1. We have partnered with the largest Hong Kong listed non-hospital medical service provider to provide vaccination and related services for eligible customers with both a verified transaction processed through Wonder and a valid Wonder payment receipt（See Appendix).
2. For affected and eligible customers that have verified e-payment transaction(s) processed through Wonder and valid Wonder payment receipt, the customer shall be entitled to complete vaccination services at the partnered medical service provider for no additional costs.
3. For affected and eligible customers that do not have any verified transactions processed through Wonder or valid Wonder payment receipt, we do not have any transaction visibility, and therefore, it would be impossible for us to trace and verify such transactions. Hence, for such cases, we may provide collected payment and medical records (if any) to relevant private and public organisations to assist these affected customers subject to the consent of the customer.
4. For all verified transactions processed through Wonder and with a valid Wonder payment receipt, we shall seek reimbursement from AMG on behalf of the eligible customers.

To facilitate the process, please complete the following booking form to schedule your upcoming vaccinations via https://www.amgincidentbookingform.com. If you have any queries, please reach out to amg-incident-hongkong@wonder.app.

As a home-grown fintech company dedicated to serving merchants and consumers, we are committed to act ethically, transparently, and in the best interest of the public at all times. We trust that by collectively working together, we can restore consumer confidence in the medical industry in Hong Kong and advance forward together.

Thank you very much for your support and understanding.

Sincerely,

Wonder Ventures Limited

About Wonder

Wonder is a leading payments and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant, from micro-businesses to multinational enterprises to pay and get paid effortlessly.

Wonder is Hong Kong’s first full-stack omni-channel payments platform, allowing merchants to digitally complete KYC onboarding in minutes, open an account, accept payments, pay digitally, and manage transactions all from one single platform. Key products include Wonder App, Wonder Terminal, Wonder Dashboard, Wonder Card and Wonder Taxi. Beyond the full-stack suite of payments and FinTech products, Wonder has also pioneered instant payments settlement (T+0) in Hong Kong and continues to expand access to digital financial services through innovation and strategic partnerships.

Headquartered in Hong Kong, Wonder completed a Series A funding round led by Hong Kong Telecom (HKT), and has offices in Hong Kong, Japan, Taiwan, Singapore, Malaysia, Shenzhen, and Changsha.

Appendix

For reference only

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