Update On Wonder’s AMG Incident Support Initiative

To whom it may concern,

On behalf of Wonder Ventures Limited (“Wonder”), we are pleased to announce our ongoing efforts to support affected customers in relation to the AMG Medical Group (“AMG”) incident. We understand that this is a challenging time for all, with many families feeling anxious as to whether their transactions are verified by Wonder and their eligibility to receive vaccinations at no additional costs.

To recap, on 9 May 2025, we partnered with industry leading medical service providers to provide vaccination and related services for eligible customers with both a verified transaction processed through Wonder and a valid Wonder payment receipt. Since the launch of this initiative, we have received a total of 824 case submissions, of which 478 cases have already been verified as transactions processed through Wonder's payment system. Of these 478 cases, 345 cases have successfully been transferred to our partnered medical service providers. We remain committed to ensuring that all eligible customers receive the services that they deserve.  For more details, please see our AMG Initiative Summary below.

AMG Initiative Summary

• Total Case Submissions To Date: 824
• Total Verified Transactions By Wonder: 478
• Total Cases Successfully Transferred to Partnered Medical Service Provider(s): 345 (With Signed Customers Acknowledgement Forms)
• Total Cases Pending To be Transferred Transferred to Partnered Medical Service Provider(s): 128 (Pending Signed Customers Acknowledgement Forms)
• Total Cases Withdrawn: 5

Challenges & Learnings

Undertaking such an unprecedented mission of this scale as a B2B fintech company has presented unforeseen challenges, particularly in verifying transactions, coordinating with multiple stakeholders, and managing customer support processes. We acknowledge that there have been delays and administrative hurdles in some cases, and we sincerely apologise to all affected customers and families for any inconvenience caused.

Our team has been working tirelessly around the clock, and continuously refining internal workflows to expedite resolutions. We deeply appreciate the patience and cooperation of all affected customers as we navigate this complex situation.

Missing Wonder Receipt and Verifying Transactions

We have identified multiple reported instances where customers are unable to locate their Wonder receipts. To assist these customers, our team has taken proactive measures to retrieve transaction details using available information such as the transaction date, transaction amount, the first 6-digit and the last 4-digit of the used card number, and any other relevant information in verifying the customer transaction as a valid Wonder processed transaction. This proactive approach ensures we are able to cater to affected customers and families who are unable to locate their Wonder receipts, and offer an alternative avenue to verifying their Wonder processed transactions.

Thus, if customers are experiencing difficulties in locating the Wonder receipt, we encourage customers to contact our dedicated support team for further assistance.

Next Steps

Eligible customers with verified Wonder transactions are encouraged to:

1. Submit an application via via https://www.amgincidentbookingform.com to verify your transaction and undergo the process accordingly
2. Contact our dedicated support team at amg-incident-hongkong@wonder.app for further assistance if necessary.
3. Visit our official company statement for more details at https://wonder.app/press-release/official-company-statement-wonders-official-statement-to-the-amg-incident

As a home-grown fintech company dedicated to serving merchants and consumers, we are committed to act ethically, transparently, and in the best interest of the public at all times. We trust that by collectively working together, we can restore consumer confidence in the medical industry in Hong Kong and advance forward together

Thank you very much for your support and cooperation.

Sincerely,

Wonder Ventures Limited

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About Wonder

Wonder is a leading payments and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant, from micro-businesses to multinational enterprises to pay and get paid effortlessly.

Wonder is Hong Kong’s first full-stack omni-channel payments platform, allowing merchants to digitally complete KYC onboarding in minutes, open an account, accept payments, pay digitally, and manage transactions all from one single platform. Key products include Wonder App, Wonder Terminal, Wonder Dashboard, Wonder Card and Wonder Taxi. Beyond the full-stack suite of payments and FinTech products, Wonder has also pioneered instant payments settlement (T+0) in Hong Kong and continues to expand access to digital financial services through innovation and strategic partnerships.

Headquartered in Hong Kong, Wonder completed a Series A funding round led by Hong Kong Telecom (HKT), and has offices in Hong Kong, Japan, Taiwan, Singapore, Malaysia, Shenzhen, and Changsha.

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