Official Company Statement: Wonder's Official Statement Regarding the Renhe Medical Incident

Official Company Statement

To Whom It May Concern,

On behalf of Wonder Ventures Limited ("Wonder"), we extend our deepest sympathies to all families, patients, infants, and consumers affected by the recent incident involving Renhe Medical Group ("Renhe"), particularly those who purchased but have not yet completed their vaccinations and related services. We understand the immense stress you are experiencing, especially the uncertainty regarding uncompleted vaccination services.

Since the incident at Renhe, we have confirmed that some of Renhe's electronic payment transactions were processed through Wonder. As a leading local fintech company invested in by HKT ("Hong Kong Telecommunications"), we are committed to providing a smooth, secure, and protected transaction experience for all consumers using electronic payments. We deeply understand the inconvenience this unexpected incident has caused affected consumers, particularly the uncertainty surrounding refund, chargeback, or claim processes.

In the standard procedures of the payment industry, refund applications must follow established protocols, and due to the multi-party coordination involved, the refund process can take over six months. Given the unique nature of this incident and the urgent needs of affected consumers, Wonder, as a leading fintech enterprise in Hong Kong, has decided to uphold a higher standard of corporate responsibility and proactively go beyond conventional operating frameworks to coordinate subsequent vaccination services for eligible affected consumers, thereby safeguarding consumer rights through practical action. We hereby announce the following specific arrangements:

• We have partnered with the largest listed non-hospital medical institution in Hong Kong to provide vaccination and related services to eligible affected consumers who used Wonder electronic payment and hold valid Wonder payment receipts (please refer to the Appendix).
• For eligible affected consumers who used Wonder electronic payment and hold valid Wonder payment receipts, they can receive the purchased but unadministered vaccination services at our partner medical institution without any additional charge.
• For users who did not use Wonder electronic payment or do not hold valid Wonder payment receipts, as we are unable to verify these transactions, we cannot refer these affected consumers to our partner medical institution. In such cases, with their consent, we can provide any collected payment and medical records to relevant private and public institutions to assist these affected consumers.
• For all affected consumers who used Wonder electronic payment and hold valid Wonder payment receipts, we will file claims with Renhe on their behalf.

To facilitate the process, all eligible consumers are requested to complete the following appointment form to arrange your vaccination: https://www.amgincidentbookingform.com. For any inquiries, please email amg-incident-hongkong@wonder.app.

Wonder is committed to providing high-quality fintech services to local merchants and consumers, adhering to the highest business ethics, and acting with fairness, impartiality, and transparency to achieve the best public interest. We hope that through multi-faceted collaboration, we can restore consumer confidence in the Hong Kong medical industry and overcome this difficult period together.

Thank you for your support and understanding.

Sincerely,

Wonder Ventures Limited

About Wonder

Wonder is a leading payment and fintech platform in Hong Kong and Asia Pacific, dedicated to making it easy for any merchant, from small businesses to multinational corporations, to send and receive payments.

Wonder is Hong Kong's first omni-channel digital payment platform, allowing merchants to complete KYC registration, open accounts, receive payments, make payments, and manage transactions all on one platform within minutes. Key products include Wonder App, Wonder Terminal, Wonder Dashboard, Wonder Card, and Wonder Taxi. In addition to a comprehensive suite of payment and fintech products, Wonder was also the first to launch same-day settlement (T+0) in Hong Kong and continues to expand its digital financial services for merchants through innovation and strategic partnerships.

Headquartered in Hong Kong, Wonder completed its Series A funding round led by Hong Kong Telecommunications (HKT) in 2021, and has offices in Hong Kong, Japan, Taiwan, Singapore, Malaysia, Shenzhen, and Changsha.

Appendix

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